Important Update: PAPYRUS and HOPELINE24/7 No Longer Operating

Important Update: PAPYRUS and HOPELINE24/7 No Longer Operating

We are saddened to share that PAPYRUS Prevention of Young Suicide has ceased operating and, as a result, HOPELINE24/7 is no longer available. Reports confirm that the charity entered administration on 7 September 2026, bringing an end to nearly 30 years of work supporting young people, families, carers and professionals affected by suicidal thoughts and suicide prevention.

HOPELINE24/7 provided specialist support to young people experiencing thoughts of suicide, as well as guidance for parents, carers and professionals concerned about a child or young person. Its closure means that organisations, services and websites should review any existing references to HOPELINE24/7 and update signposting information accordingly.

Where to Get Support

It is important to remember that support remains available for anybody who is struggling with their mental health or worried about a child or young person.

Samaritans

• Call 116 123 free, 24 hours a day, 7 days a week
• Visit Samaritans

Shout

• Text SHOUT to 85258
• Free, confidential text support available 24/7
• https://www.giveusashout.org

NHS 111

• Call 111 and select the mental health option for urgent support
• https://111.nhs.uk

Childline

• For children and young people under 19
• Call 0800 1111
• https://www.childline.org.uk

YoungMinds

• Mental health information and support for young people, parents and carers
• Parents Helpline: 0808 802 5544
• https://www.youngminds.org.uk

In an Emergency

If a child, young person or adult is in immediate danger, has seriously harmed themselves, or there is an immediate risk to life, call 999 or attend the nearest Accident and Emergency Department.

Please Help Us Update Local Resources

Many websites, posters, leaflets and resource packs may still direct people to HOPELINE24/7. We encourage all organisations, schools, settings and professionals to review their materials and update any references to ensure children, young people and families can access services that remain available.

The loss of a dedicated suicide prevention service for young people will be felt across the sector. However, it is vital that anyone needing support knows they are not alone and that help remains available through a range of national and local services.